We answer your questions
Everything you need to know before booking. Can't find your answer? Message us on WhatsApp and we'll gladly help you.
Check-in starts at 4:00 PM and check-out is at 11:00 AM.
If you arrive early or your flight leaves late, we're happy to store your luggage so you can enjoy the city hands-free. To guarantee an early arrival or a late departure, you can book an extra night. Check all the details in our policies.
Yes. Booking directly with us gets you the best rate, with no middleman commissions, and you can choose your specific room instead of just the category. Plus, you can share any preferences with us from the start.
Upon arrival, you leave a refundable deposit of $1,000 MXN for the TV and air conditioning remotes and the room key. It is fully refunded at check-out, once you return those items.
Of course. We're happy to welcome your visitors, who can join you from 9:00 AM to 11:00 PMafter registering at the front desk with official identification.
Your guests have access to the lobby and your room. If they'd like to enjoy the rooftop and pool, they can do so with our Day Pass ($350 MXN per person), which includes the pool, restrooms, a towel, and drink credit.
Does someone want to stay overnight? We'll register them as an additional guest with a charge of $500 MXN per person, per night, as long as it doesn't exceed the room's capacity. Find all the details in our policies.
Yes. We have staff on site 24 hours a day, so there will always be someone to welcome you, no matter what time you arrive. The room is ready starting at 4:00 PM, once it's fully prepared for you.
If you need your room available early, the best option is to also book the night before your arrival: this guarantees you can check in whenever you like. In the meantime, we're happy to store your luggage so you can go out and enjoy the city.
Of course! We have a space to store your luggage. If you arrive before your room is ready, drop off your bags and head out for your first stroll through the Zona Romántica.
And on your departure day, after checking out you can do the same: leave your luggage with us and use those last hours to explore Puerto Vallarta hands-free before catching your flight.
Yes, Amaca is a hotel exclusively for adults. We maintain an atmosphere that's calm and unhurried, and the building's architecture is designed for guests who enjoy it comfortably. We welcome couples, friends, solo travelers, and groups of adults.
No. Amaca is a calm boutique hotel, not a themed or nudist space. When we say "adults only" we mean a serene setting to relax and enjoy the city naturally.
Here you simply socialize, unwind, and experience Puerto Vallarta at your own pace. Discover the spirit of the hotel.
It's not exclusive, it's inclusive. Our building was part of the pioneers of LGBTQ+ hospitality in Puerto Vallarta, and we hold that chapter with pride. Today, true to that spirit, we welcome everyone equally, without distinction.
We're located in the Zona Romántica, one of the most diverse and open neighborhoods in the city, with the same warm welcome for every guest. Learn more about our history and our welcome.
Amaca is a vertical building with stairs connecting its terraces, levels, and the rooftop. It does not have an elevator: this is part of its original architecture and what gives it character, with views that change with every step.
If using stairs may be difficult for you, message us before booking and we'll help you choose the most convenient room.
Yes, all of our rooms are smoke-free. Smoking is not allowed indoors, including cigarettes, vapes, and any product that produces smoke or vapor. You may smoke in the pool area or in rooms with a balcony.
It depends on the category: we have rooms for two up to six adults. Each one has a maximum capacity that, for comfort and safety, cannot be exceeded.
Compare all our options and choose the ideal one for your group.
No. Due to the building's architecture, each room relates differently to its surroundings: some face interior spaces, others the neighborhood and greenery, and the higher categories offer partial or open ocean views. If you're looking for a specific view, check out the Premium King, Deluxe with Ocean View or Penthouse.
The rooftop pool is open from 9:00 AM to 9:00 PM, and the bar from 2:00 to 10:00 PM (Tuesday through Sunday). Happy Hour runs from 2 to 5 PM.
Discover everything waiting for you at the rooftop and pool.
Yes. Our Day Pass costs $350 MXN per person (2 to 10 PM) and includes credit for 4 domestic beers or 2 mixed drinks, use of the pool and restrooms, and a pool towel. Ideal for locals or for sharing with friends who are in town.
We offer complimentary coffee and fruit each morning in the common area on the first floor (from 7:00 AM to 2:00 PM, or while supplies last). It isn't a full breakfast, but a nice touch to start the day before heading out to discover the neighborhood's cafes and restaurants.
Yes. All rooms include complimentary Wi-Fi, air conditioning, a ceiling fan, a TV, a safe, and a minibar with drinks and snacks. Check the full amenities on the rooms page.
Yes! We welcome small dogs and cats, up to two per room, in categories with a balcony. The rate is $350 MXN per pet, per night, and includes a bed and complimentary bags.
Puerto Vallarta is one of the most dog-friendly destinations in Mexico. Discover everything on our pet-friendly page.
Plenty. Almost any restaurant with a terrace or by the beach welcomes pets, you can walk along the beach and the Malecón on a leash, and even go dog-friendly hiking from Boca de Tomatlán. We'll tell you the best plans.
We're located at Pino Suárez 583, in the Emiliano Zapata neighborhood, in the heart of the Zona Romántica of Puerto Vallarta. A few steps away you'll find Playa Los Muertos, Olas Altas, the Malecón, restaurants, galleries, and the neighborhood's nightlife.
Yes, we have parking, though spots are limited and on a first-come, first-served basis; they cannot be reserved in advance. Since it's such a walkable neighborhood, many guests prefer to get around on foot or by taxi during their stay.
If you're arriving by car, message us so we can guide you on the available options.
Of course! On the other side of the Bahía de Banderas is Amaca Beach Retreat, in Quimixto, a beach only reachable by sea. Many guests combine a few days in the city with a few days at the beach, and as part of the Amaca family your boat ride from Boca de Tomatlán is included.
Our front desk team is here to help you before, during, and after your stay.
