Internal Accommodation Regulations

Art. L.-

These Internal Regulations oblige both the Hotel Amaca-Adults Only-Puerto Vallarta, with address at Pino Suárez 583, Col. Emiliano Zapata in Puerto Vallarta, CP 48380, State of Jalisco, as well as the guests who contract their services.

Art. 2.-

Every person who stays in this establishment is obliged to register in the card or special books that the establishment or its manager will carry out for this purpose. Likewise, you must show official identification with a valid photograph, both your own and that of the people who will be occupying the room. When the guests are a group previously contracted, your representative will fill out the registration sheet or provide in advance a list of guests who meet the aforementioned requirements.

Art. 3.-

The time of entry (check-in) is set at 3:00 p.m. and the time to check out (check-out) and vacate the room is set at 11:00 a.m. each day. If a guest stays longer, one more day of stay will be charged to their sale, with a maximum tolerance of 60 minutes for this purpose. The foregoing in accordance with the provisions of NOM-0lO-TUR·2001. If you wish to change the departure date, we ask you to notify reception before 10:00 am on the day of your check-out.

Art. 4.-

The lodging service must be paid in advance for one night or more. If the client does not pay on time, he loses the right to use the room. The administration will issue proof of payment or detailed invoice of the services provided and the amount covered by them when the guest requests it. The hotel does not assume responsibility for contracted external services such as taxis, dry cleaning or doctors.

Art. 5.-

The hotel has taken appropriate security measures and has Civil Liability Insurance in accordance with the provisions of NOM-07-TUR-2002. When a guest makes use of the hotel parking, he must park his car in a suitable place, the establishment is not responsible for partial damage or total theft of the vehicle or objects left inside. When checking-in, the guest must record all the data of their vehicle in the corresponding book. Any vehicle not checked in at the front desk will be removed from the parking lot.

Art. 6.-

No user has the right to give accommodation to any person without the prior consent of the management, in any case the corresponding procedures must be carried out for their registration and the payment of the respective accommodation fee.

Art. 7.-

The establishment clearly displays in the reception area and in all the rooms, its category, the current lodging rates and this Regulation, as indicated in NOM-010-TUR-2001, inviting our guests to comply with it.

Art. 8.-

If a guest gets sick, the reception of the establishment must call the doctor and they can be treated in their room, if the disease is contagious for reasons not attributable to the establishment, the guest will be transferred on their own to the appropriate place, otherwise the hotel will cover the expenses.

Art. 9.-

The hotel is not responsible for the losses that the guest may suffer in money and values not deposited in the safe. The objects or values forgotten by a guest in the room, will remain in the custody of the hotel administration for a term of 30 days, after this period has concluded and in the absence of any claim, they will be discarded.

Art. 10.-

Clients are not allowed to have any type of animal in the room, except those that assist the disabled.

Art. 11.-

Smoking is not allowed inside the rooms to avoid fire accident. If you are caught smoking, you will be fined $20,000 MXN. In case of having burned sheets, duvets or any asset of low importance for the hotel, a charge of $3,000 MXN will be made. If you start a bigger fire, you'll need to see the authorities.

Art. 12.-

Please do not use towels to clean your shoes or stains that are difficult to remove, if you need to clean something, please report it to reception. In case of staining towels, there will be a charge of $5000 MXN. The use that should be made of the furniture, clothing and other service objects, will be rational and moderate, taking care of them properly. In the event that the guest damages said objects, intentionally or accidentally, he must report it to the administration. When leaving their room, all guests are required to lock the doors, windows, water faucets, turn off the lights and air conditioning, as well as return their room keys and remote controls to the front desk. If you lose any assets, such as keys, controls, iron, dryer or towels, $500 MXN per lost asset will be paid.

Art. 13.-

The hotel will offer the luggage storage service for up to a maximum of 6 hours upon request by the guest.

Art. 14.-

In compliance with official provisions on civil protection, the hotel has taken security measures by installing a sufficient number of fire extinguishers and smoke detectors to be used in an eventual accident, in such circumstances guests must notify the administration.

Art. 15-

Guests must behave with decency and morality within the establishment, being prohibited from disturbing the order by making noises that bother or annoy other guests, as well as using the room to carry out any act or game prohibited by law. Bringing illicit drugs into the hotel is strictly prohibited.

Art. 16.-

All complaints, suggestions or congratulations must be recorded in the complaint and suggestion formats that the hotel administration has available to users at the reception, in accordance with the guidelines established by the Ministry of Tourism.

Art. 17.-

In the provision of services by this hotel there will be no discrimination for reasons of sex, political creed, religion, nationality or social condition. The establishment may deny its services when the guest appears in a state of intoxication or under the influence of drugs or narcotics or when it is intended to use something other than the lodging service. This establishment has protocols to prevent human trafficking, specifically children and adolescents in the tourism sector. If you detect any signs of trafficking, notify management immediately.

Art. 18.-

The rights of the establishment and of the guests to report to the competent authorities the facts that constitute an illegal act or that give rise to responsibility by any of the parties in their persons and property, as long as they occur within the hotel facilities are safe. .

Art. 19.-

Failure to comply with these Internal Lodging Regulations by the guest will be grounds for termination of the lodging contract, without legal liability for the company.